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Terms and Conditions

Registration Information

Classes are from 9:00am - 4:00pm

Registrations are accepted in the order they are received.

Invoices are due upon receipt and must be paid in full before class.

Payment Methods

Payment is required ten (10) business days before the class. If your payment is not received in advance of the class start date, Eliquo reserves the right to postpone or cancel your registration.

We accept the following forms of payment:

  • Cheque
  • Credit Card (Visa and MasterCard)

Delayed Payment Option: A purchase order is required if a client prefers to make a payment following the delivery of a class. Eliquo reserves the right to accept or deny a request for delayed payments.

All personal cheques with Non-sufficient funds (NSF) will be charged a $25.00 fee.

Purchase orders

Please call us to establish a payment account.

Please make all checks payable to:
Eliquo Training and Development Inc.
185 Somerset St West
Suite 312
Ottawa, Ontario K2P 0J2

Cancellation Policy

Eliquo Training and Development Inc. will make every attempt to be flexible in regards to class cancellations and rescheduling. In an attempt to ensure that everyone enjoys a consistent training experience, Eliquo offers the following policies.

Public Courses

Any student cancellation that occurs a minimum of six (6) business days prior to a scheduled class is eligible for a full class credit or a 100% refund on the cost of the class. Due to scheduling logistics, if you cancel or re-schedule a registration within five (5) business days of the course date, payment is due in full at that time and will be held as a credit towards a re-scheduled date or a future course booking. Course credits are valid for 12 months from the date of the original class booking.

All cancellations and rescheduling requests must be sent in writing by email to registrations@eliquo.ca or by fax to 1-866-276-9121. Verbal communication of a cancellation will not meet our refund requirements.

In the event that a class is cancelled due to insufficient enrollment, your full registration fee will be refunded or you can reserve a seat in the next available class. You will be notified of a class cancellation at least five (5) business days in advance of the scheduled class.

Eliquo Training and Development Inc. reserves the right to postpone or cancel a class at any time, in which case the refund and rescheduling policy would apply. Eliquo Training and Development Inc. is not liable for any travel expenses incurred by the student, even in the event of a cancellation.

Eliquo welcomes qualified substitute students in place of the originally registered student providing that we are notified in writing at least one day in advance before the class date.

Classes are offered on a first come first serve basis.

Private Training Cancellation Policy

  1. For any private training engagement cancellation that occurs a minimum of twenty (20) business days prior to the class start date, the client will be eligible for a full class credit or a 100% refund. Course credits are valid for 12 months from the date of the original class booking.
  2. For any private training engagement postponement that occurs within ten (10) business days or less prior to the class start date, the course payment will be due in full at that time and will be held as a credit towards a re-scheduled date or a future course booking. A course postponement fee equivalent to 25% of the course cost will also be charged in addition to the course cost. Course credits are valid for 12 months from the date of the original class booking.
  3. For any private training engagement cancellation that occurs within ten (10) business days or less prior to the class start date, a course cancellation fee equivalent to 50% of the course cost will be charged.

Eliquo Training and Development Inc. reserves the right to postpone or cancel a class at any time, in which case terms A and B of the Private Training Cancellation Policy would apply with the exception of the 25% postponement fee. Eliquo Training and Development Inc. is not liable for any travel expenses incurred by the student, even in the event of a cancellation.

In all cases, any costs associated with cancelling Eliquo's travel or accommodations associated with the postponed or cancelled private training engagement will be owed in full.

Eliquo Training and Development Inc. is not liable for any travel expenses incurred by the student(s), in the event of a cancellation.

All private training engagement cancellation notices must be emailed to registrations@eliquo.ca. Eliquo is not responsible for any error in the delivery of the email notice.

Course pricing is subject to applicable federal and provincial taxes.

Course pricing is subject to change conditional on modifications of the details of the service offering.

Course pricing is guaranteed for 30 days.

Web-Based Training

Refunds or course credits are not available to web-based class participants who are experiencing technical difficulties due to issues incurred on their own computer network(s). Eliquo Training and Development Inc. requires that web-based class participants follow the supplied set-up and testing procedures a minimum of three (3) days in advance of their class start date in order to avoid technical issues on the day of their class.

If you have any questions regarding our cancellation policies, please feel free to email us at registrations@eliquo.ca or give us a call at (888) 484-2933.

Course Retake Policy

We believe in delivering real value with our training. Our class retake policy is designed to make sure you get the most from your training experience by giving you up to one (1) full year to retake the same training again at no additional cost.

Course retakes and must be taken within one full calendar year of the date of your original class. Course retakes cannot be held at a client site or in a privately scheduled session.

No substitutions are allowed, only the student that took the original class may sign up for a course retake.

In the event that you are requesting a course retake following having attended a public training class, your retake will only apply to the exact same class title.

In the event that you are requesting a course retake following a private training engagement, a public course that most closely matches your private training curriculum will be selected as your course retake option.

Students must register for a course retake through our Student Support Centre at least 2 weeks prior to the class date. Students registering for a course retake are not guaranteed a seat in the class date of their choice. If in the event a class reaches maximum enrolment, retake students will be enrolled in the next available class. If a class does not meet its minimum enrolment requirements, the class may be postponed and a new course retake date will be provided.

Eliquo cannot provide new training materials to retake students. Please bring back your original class materials for the course retake.

Course Retake Cancellations

Any course retake cancellation that is requested a minimum of six (6) business days prior to a scheduled class is eligible for being re-scheduled.

Due to scheduling logistics, if you cancel a retake within five (5) business days of the course date or if you do not attend your retake (without advance notice), your retake eligibility for that particular course will be forfeited.

All cancellations and rescheduling requests must be submitted in writing via email to registrations@eliquo.ca.

Student Lab Time Policy

In an effort to maximize your lab-time experience, please consider the following terms and conditions:

Students are entitled to one (1) lab per completed course.

Please arrive 5-10 minutes early as lab times are kept to a 30 minute maximum per student.
Your files may not be e-mailed nor uploaded for downloading during lab time; if you wish to work on your own files please bring them with you.

Your files may be brought in on USB or Firewire removable storage, or on CD-ROM (please do not bring floppy disks, Flash cards, digital cameras or camcorders or DVDs).

Unless your lab pertains specifically to digital image capture (such as Digital Imaging) a scanner will not be available.

Unless your lab pertains specifically to printed output (such as Digital Imaging and/or Colour Management) colour prints will not be available; black and white prints may be available in a reasonable quantity (max 10 pages).

Your lab time will involve 1-on-1 instruction with one of our qualified instructors.

An e-mail outlining specific topics of discussion must be sent to support@eliquo.ca at least 2 days prior to your lab to help guide the session.

Lab time instruction is restricted to software and topics specifically covered in a successfully completed course.

Cancellations must be received within 24 hrs of your scheduled time; failure to notify us of a cancellation may result in the suspension of future sessions.

© 2017 Eliquo, Inc. All rights reserved.

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